The CS&F Web Fulfilment Team (WFT) have introduced a Premium Package offering on the Uncle Jims website. This consists of a gift wrapped box containing sweets, flowers, and wine. The boxes need to be sturdy as well as carefully and neatly packed as the price point for the customer is significant. As this is a new venture, the Management team are keen to understand performance both now and as time progresses. From their general pool of packers they have selected a team of four experienced staff to handle these more complex orders. Each member has had special training. As a new venture, the team feel that the packing time is slower than it could be, however this is okay at