The CU Denver campus requires faculty and staff to check in each day when on campus to ensure they are healthy. Each person must present their completed health survey certificate at a check-in desk and then they receive a blue wristband that they must wear for the day. Between 8 am and 9 am each day the average arrival rate to the check-in desk at the business school building is 30 people/hour. It takes 90 seconds to complete the check-in process. With this information, please answer questions 17 to 21 below. What is the utilization of the service desk? Report as a percentage. What is the average number of people waiting in line? Report with 2 decimals. Question 20 4p What is the average amount of time (in minutes) someone waits in line? Answer with 1 decimal. Question 21 4p What is the probability of having two customers in the system? Report with 2 decimals