The customer billing and collection functions of the Robinson Com- pany, a small paint manufacturer, are attended to by a receptionist, an accounts receivable clerk, and a cashier who also serves as a secretary. The Company's paint products are sold to wholesalers and retail stores. The following describes all the procedures performed by the em- ployees of the Robinson Company pertaining to customer billings and collections: 1. The mail is opened by the receptionist, who gives the customers' pur- chase orders to the accounts receivable clerk. Fifteen to twenty orders are received each day. Under instructions to expedite the shipment of orders, the accounts receivable clerk at once prepares a five-copy sales invoice form which is distributed as follows: a. Copy #1 is the customer billing copy and is held by the accounts receivable clerk until notice of shipment is received. b. Copy #2 is the accounts receivable department copy and is held for ultimate posting of the accounts receivable records. c. Copies #3 and 4 are sent to shipping department d. Copy #5 is sent to the storeroom as authority for release of the goods to the shipping department. 2. After the paint ordered has been removed from the storeroom to the shipping department, the shipping department prepares the bills of lading and labels the cartons. Sales invoice copy #4 is inserted in a carton as a packing slip. After the trucker has picked up the shipment, the customer's copy of the bill of lading and copy #s, on which are noted any undershipments, are returned to the accounts receivable clerk. The Company does not "back order" in the event of under- shipments: customers are expected to reorder the merchandise. The Robinson Company's copy of the bill of lading is filed by the shipping department 3. When copy #3 and the customer's copy of the bill of lading are re- ceived by the accounts receivable clerk, copies #1 and 42 are com pleted by numbering them and inserting quantities shipped, unit prices, extensions, discounts, and totals. The accounts receivable clerk then mails copy #1 and the copy of the bill of lading to the customer. Copies #2 and 3 are stapled together. 4. The individual accounts receivable ledger cards are posted by the ac- counts receivable clerk by a bookkeeping machine procedure whereby the sales register is prepared as a carbon copy of the postings. Postings are made from copy #2, which is then filed, along with staple-attached copy *, in numerical order. Monthly the general ledger clerk sum marizes the sales register for posting to the general ledger accounts. 5. Since the Robinson Company is short of cash, the deposit of receipts is also expedited. The receptionist turns over all mail receipts and related correspondence to the accounts receivable clerk, who examines the checks and determines that the accompanying vouchers or corre spondence contains enough detail to permit posting of the accounts. The accounts receivable clerk then endorses the checks and gives them to the cashier, who prepares the daily deposit. No currency is received in the mail and no paint is sold over the counter at the factory, 6. The accounts receivable clerk uses the vouchers or correspondence that accompanies the checks to post the accounts receivable ledger cards. The bookkeeping machine prepares a cash receipts register as a carbon copy of the postings. Monthly the general ledger clerk summarizes the cash receipts register for posting to the general ledger accounts. The accounts receivable clerk also corresponds with customers about un- authorized deductions for discounts, freight or advertising allowances, returns, etc., and prepares the appropriate credit memos. Disputed items of large amount are turned over to the sales manager for settle- ment. Each month the accounts receivable clerk prepares a trial bal. ance of the open accounts receivable and compares the resultant total with the general ledger control account for accounts receivable The customer billing and collection functions of the Robinson Com- pany, a small paint manufacturer, are attended to by a receptionist, an accounts receivable clerk, and a cashier who also serves as a secretary. The Company's paint products are sold to wholesalers and retail stores. The following describes all the procedures performed by the em- ployees of the Robinson Company pertaining to customer billings and collections: 1. The mail is opened by the receptionist, who gives the customers' pur- chase orders to the accounts receivable clerk. Fifteen to twenty orders are received each day. Under instructions to expedite the shipment of orders, the accounts receivable clerk at once prepares a five-copy sales invoice form which is distributed as follows: a. Copy #1 is the customer billing copy and is held by the accounts receivable clerk until notice of shipment is received. b. Copy #2 is the accounts receivable department copy and is held for ultimate posting of the accounts receivable records. c. Copies #3 and 4 are sent to shipping department d. Copy #5 is sent to the storeroom as authority for release of the goods to the shipping department. 2. After the paint ordered has been removed from the storeroom to the shipping department, the shipping department prepares the bills of lading and labels the cartons. Sales invoice copy #4 is inserted in a carton as a packing slip. After the trucker has picked up the shipment, the customer's copy of the bill of lading and copy #s, on which are noted any undershipments, are returned to the accounts receivable clerk. The Company does not "back order" in the event of under- shipments: customers are expected to reorder the merchandise. The Robinson Company's copy of the bill of lading is filed by the shipping department 3. When copy #3 and the customer's copy of the bill of lading are re- ceived by the accounts receivable clerk, copies #1 and 42 are com pleted by numbering them and inserting quantities shipped, unit prices, extensions, discounts, and totals. The accounts receivable clerk then mails copy #1 and the copy of the bill of lading to the customer. Copies #2 and 3 are stapled together. 4. The individual accounts receivable ledger cards are posted by the ac- counts receivable clerk by a bookkeeping machine procedure whereby the sales register is prepared as a carbon copy of the postings. Postings are made from copy #2, which is then filed, along with staple-attached copy *, in numerical order. Monthly the general ledger clerk sum marizes the sales register for posting to the general ledger accounts. 5. Since the Robinson Company is short of cash, the deposit of receipts is also expedited. The receptionist turns over all mail receipts and related correspondence to the accounts receivable clerk, who examines the checks and determines that the accompanying vouchers or corre spondence contains enough detail to permit posting of the accounts. The accounts receivable clerk then endorses the checks and gives them to the cashier, who prepares the daily deposit. No currency is received in the mail and no paint is sold over the counter at the factory, 6. The accounts receivable clerk uses the vouchers or correspondence that accompanies the checks to post the accounts receivable ledger cards. The bookkeeping machine prepares a cash receipts register as a carbon copy of the postings. Monthly the general ledger clerk summarizes the cash receipts register for posting to the general ledger accounts. The accounts receivable clerk also corresponds with customers about un- authorized deductions for discounts, freight or advertising allowances, returns, etc., and prepares the appropriate credit memos. Disputed items of large amount are turned over to the sales manager for settle- ment. Each month the accounts receivable clerk prepares a trial bal. ance of the open accounts receivable and compares the resultant total with the general ledger control account for accounts receivable