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The Customer Engagement Technology ( CET ) Study 2 0 2 3 surveyed hospitality customers and demonstrated insights to restaurant and hotel operators and suppliers

The Customer Engagement Technology (CET) Study 2023 surveyed hospitality customers and demonstrated insights to restaurant and hotel operators and suppliers about what today's guests want. Which of the following topics was not discussed in the study?" What operators truly expect from loyalty programs the labor crisis has directly affected customers' experiences and habits How customers discover and select restaurant and hotel brands New guest preferences around making payments, ordering food delivery, and using branded apps

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