The customer experience is one of the key points when it comes to airport terminal design and
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Question:
The customer experience is one of the key points when it comes to airport terminal design and offerings. With air travel beginning to pick back up... check out one of the new Amazon ventures.
https://www.modernretail.co/retailers/how-amazon-is-shaping-the-future-of-airport-retail/
After you read the article, answer these questions:
1. As an airport manager, is it still worth focusing on bringing retail options to customers in airports?
2. Do you think this new idea will gain a foothold?
3. Would you partner with Amazon to offer this option in your airport?
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