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The customer perspective of the balanced scorecard approach a. evaluates the company from the viewpoint of those people who buy its products or services. b.

The customer perspective of the balanced scorecard approach

a. evaluates the company from the viewpoint of those people who buy its products or services.

b. evaluates the internal operating processes critical to the success of the organization.

c. is the most traditional view of the company.

d. evaluates how well the company develops and retains its employees.

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