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The customer sales activity includes activities such as order taking and refund processing. The cost of the assets and personnel to staff these activities is
The customer sales activity includes activities such as order taking and refund processing. The cost of the assets and personnel to staff these activities is $91,560. With this level of staffing and assets, the company has 374,400 minutes of capacity per year within the customer sales activity. If it takes, on average, 10 minutes per customer to take a telephone order, what is the cost per transaction?
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SOLUTION To calculate the cost per transaction we need to divide the total cost of the assets ...
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Management Accounting Information for Decision-Making and Strategy Execution
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
6th Edition
137024975, 978-0137024971
