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The customer service manager at Dion Training is assessing the costs involved in having help desk agents provide voice support to their clients. The customer
The customer service manager at Dion Training is assessing the costs involved in having help desk agents provide voice support to their clients. The customer service manager has decided there is no need for students to see the agent who is responding to their request, but it would be helpful if they could use voice over IP (VoIP) technology to provide students answers to their questions. Which of the following devices should Dion Training look at investing in for its agents to meet this requirement? The customer service manager at Dion Training is assessing the costs involved in having help desk agents provide voice support to their clients. The customer service manager has decided there is no need for students to see the agent who is responding to their request, but it would be helpful if they could use voice over IP (VoIP) technology to provide students answers to their questions. Which of the following devices should Dion Training look at investing in for its agents to meet this requirement? Webcam Microphone Scanner Second monitor
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