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The Customer Support Department at Beca.com budgeted for the following costs in June, assuming 35 customer consultants responding to 10,100 customer calls: Salaries of customer
The Customer Support Department at Beca.com budgeted for the following costs in June, assuming 35 customer consultants responding to 10,100 customer calls: Salaries of customer consultants Salaries of supervisors Office space charge Depreciation on equipment Total $141,400 29,600 4,610 6,750 $182,360 The department is located in a wing of the company's new office building and has space to accommodate extra customer consultants. Each customer consultant works at a computer/telecommunications center. Depreciation on equipment relates to the equipment used by each customer consultant. During the month of June, the department handled 13,300 customer calls and incurred the following costs Salaries of customer consultants Salaries of supervisors Office space charge Depreciation on equipment Total $172,900 30,370 4,610 7,210 $215,090 Assume that Salaries of customer consultants are variable costs, salaries of supervisors, office space expense, and depreciation are fixed costs. Prepare a performance report comparing actual costs with flexible budget costs applicable to handling 13,300 customer calls. (Enter unfavorable variances using either a negative sign preceding the number e.g. -45 or parentheses e.g. Assume that Salaries of customer consultants are variable costs, salaries of supervisors, office space expense, and depreciation are fixed costs. Prepare a performance report comparing actual costs with flexible budget costs applicable to handling 13,300 customer calls. (Enter unfavorable variances using either a negative sign preceding the number e.g.-45 or parentheses e.g 13,300 calls Flex. Budget 13,300 calls Actual Variance
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