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The definition of a process is _____________________________. Question 9 options: a) a series of steps that should never be changed b) a collection of related,

The definition of a process is _____________________________. Question 9 options: a) a series of steps that should never be changed b) a collection of related, structured activities that produce a product or service that meets the customer's needs and requirements c) documentation required for ISO certification d) the rules that must be followed by all individuals in the organization

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