The delivery truck was late again and this was the eighth time in this week alone. John Mazibuko the Supply Chain Director of SA Timber, a manufacturing company specialising in wooden furniture (based on the outskirts of the eThekwini Municipality) was extremely irate as he was the person responsible for awarding the logistics contract to Freight Incorporated. Questions were sure to be raised by the CEO and he had no answers. Using the six steps in the decisions process in operations, determine how John can resolve the problem relating to late deliveries. (As part of your answer, identify and apply the questions that John must consider during his decision-making process) QUESTION THREE [25] Integration of the supply chain by managers result in substantial efficiencies. The flow of materials from suppliers to production, to warehousing, to distribution, to the end-user takes place among separate and independent organisations. This may lead to sub-optimal efficiencies within the entire chain. Conversely, the supply chain contains various opportunities to reduce waste and enhance value. From the case study (in Question Two) recommend to John Mazibuko some important issues and opportunities he can apply in managing his integrated supply chain. (Include in your answer appropriate (made-up) examples