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The Department of Motor Vehicles (DMV) of a city can service customers at a rate of 20 per hour when it comes to license renewals.

The Department of Motor Vehicles (DMV) of a city can service customers at a rate of 20 per hour when it comes to license renewals. The service time follows an exponential distribution. What is the probability that it will take less than 2 minutes for a particular customer to get a license renewal?

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