The description of how different levels and employees in the organization must perform for the organization to achieve its goals is a:

A. business model.

B. balanced scorecard.

C. None of these.

D. mission statement.

E. business-level strategy.

What term is used to describe a set of performance targets and results that show how well an organization performed in meeting its objectives relating to its stakeholders?

A. Business model

B. None of these.

C. Balanced scorecard

D. Business-level strategy

E. Mission statement

Which of the following is not a reason that worker involvement is important in an effective performance measurement system?

A. All of these are reasons.

B. Managers are less likely to understand financial measures than nonfinancial measures.

C. When decision-making responsibility lies with workers closer to the customer, workers are more responsive to customer concerns and can make informed decisions.

D. Many managers believe that when workers take on real decision-making authority, their commitment to the organization and its objectives increases.

E. Giving decision-making responsibility to workers uses their skills and knowledge and motivates them to further develop those skills and knowledge in an effort to improve the organization's performance.