the ***diagnosis phase***andthe consultant-client (C-C) relationship during the ***diagnosis phase*** in the consulting process.

1) the purposes of diagnosis, 2) the challenges of diagnosis, 3) the various sources of data and data analysis techniques in the diagnosis, 4) the diagnosis feedback to the client, and 5) the consultant-client (C-C) relationship during various steps of the diagnosis phase.

1. Andersen, Bjrn, and Tom Natland Fagerhaug. Chapter 1 - Practical Problem Solving, Chapter 2 - Root Cause Analysis, Chapter 3 - Tools for Problem Understanding, and Chapter 4 - Tools for Problem Cause Brainstorming inRoot Cause Analysis: Simplified Tools and Techniques, ASQ Quality Press, 2006. ProQuest Ebook Central, Retrieved fromhttps://ebookcentral.proquest.com/lib/kwantlen-ebooks/detail.action?docID=1884171
2. Andler, N., & Books24x7, I. (2011). Chapter 3: Diagnosis inTools for project management, workshops and consulting: A must-have compendium of essential tools and techniques(2nd rev. and enlarg ed.). Erlangen: Publicis. Retrieved from https://login.ezproxy.kpu.ca:2443/sso/skillport?context=44460
3. Block, P. & Nowlan, J. (2011). From diagnosis to discovery (chapter 10), Getting the data (chapter 11), Whole-System discovery (chapter 12) and Preparing for feedback (chapter 13) inFlawless consulting: a guide to getting your expertise used. (3rd edition). San Francisco, CA: Jossey-Bass. Retrieved fromhttps://login.ezproxy.kpu.ca:2443/sso/skillport?context=41041
4. Cadle, J., Paul, D., & Turner, P. (2014). Investigate situations (chapter 2) and Technique 58: Force-field analysis (FFA) inBusiness analysis techniques: 99 essential tools for success (Second ed.). Wiltshire, England: BCS. 160-163 Retrieved fromhttp://tinyurl.com/y5jxgllj
5. Kubr, M. (2009). Diagnosis (chapter 8) and Writing reports (appendix 7) inManagement consulting: a guide to the profession. Geneva: International Labour Office. Retrieved fromhttp://tinyurl.com/y22f6kl3
6. Lippitt, G. L. & Lippitt, R. (1986). Identifying problems through diagnostic analysis in Chapter 2: Phases in Consulting and Consultant roles (Chapter 4) inThe consulting process in action, second edition (2nd ed.). San Francisco, Calif: Jossey-Bass/Pfeiffer. Retrieved fromhttp://tinyurl.com/y48cpnuv. Retrieved fromhttp://tinyurl.com/y2bjr9s8
7. Markham, C. (2019). Operating a consultancy project (chapter 3) and Managing client relationships (chapter 4) inMastering management consultancy: How to develop your skills as a successful consultant. Chicago: Legend Times Group. Retrieved fromhttp://tinyurl.com/yyjhnzv3
8. Parikh, S. (2015). Managing client meetings (chapter 4) and Delivering a consulting service (chapter 6) inThe consultant's handbook: A practical guide to delivering high-value and differentiated services in a competitive marketplace. Chichester, England: Wiley. Retrieved fromhttp://tinyurl.com/t4lmott