The diagram below represents the process of fulfilling orders at a warehouse. There are three steps: Order taking, picking, and packing. The warehouse has strict requirements to fulfill customers orders. Any order taken on a particular day must be picked and packed on the same day and shipped the next working day, i.e., picking and packing employees must finish all orders before they go home each day. There is one worker assigned to each step. The information provided below is the throughput rate of each step per hour per employee.

Question: If all workers are on site 8-hours a day and no one works over time, what is the process cycle time?

		60 customers per hour
		80 customers per hour
		1 hour per customer
		1 minute per customer
		None of the above

800 customers/day

640 customers/day

Question: If all workers are on site 8-hours a day and no one works over time, what is the maximum process output per day (i.e., daily throughput rate)?

		1920 customers/day
		800 customers/day
		640 customers/day
		480 customers/day
		None of the above

480 customers/day

None of the above