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The diagram below shows an example of Kano Classification Model that was developed in the 1980s by Professor Noriaki Kano. According to Kano model, requirements

The diagram below shows an example of Kano Classification Model that was developed in the 1980s by Professor Noriaki Kano. According to Kano model, requirements and system features should be classified based on their effect on customer satisfaction.

Question: Explain how Kano Classification model can be used to support prioritization of requirements?


 

SATISFACTION DELIGHTERS LINEAR SATISFIERS DEGREE OF IMPLEMENTATION BASELINE EXPECTATIONS

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