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The difference between a consumption map and process map is: Process maps do not show customer actions before the process begins. Consumption maps do not
The difference between a consumption map and process map is: Process maps do not show customer actions before the process begins. Consumption maps do not show interactions between customers and service providers Process maps include activities after the process ends
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Income Tax Fundamentals 2013
Authors: Gerald E. Whittenburg, Martha Altus Buller, Steven L Gill
31st Edition
9781285586618
