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The direct approach to organize negative news messages should be used when A) the blow of the negative news is to be softened B) the

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The direct approach to organize negative news messages should be used when A) the blow of the negative news is to be softened B) the reader has an emotional investment in the situation [3) the situation is routine or minor D) a need to maintain a close working relationship with the reader arises E) the news is expected to come as a shock to the reader

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