The driver license renewal process at the Department of Public Safety can be

summarized in the table below.

Tasks Description Resources Activity Time $($in min$)$

Receive and review application Amanda $1$

Check driving record Brian $4$

Traffic rule test Cindy $3$

Eye test Dan $3$

Photograph Elizabeth $2$

Receive renewal fee Frank $2$

Issue license Grace $4$

We make the following assumptions:c$)$ Compute the following measures.

$-$ Flow rate

$-$ Cycle time

$-$ Utilization of each resource

$-$ Utilization of the process

$($d$)$ We decided to redesign the process. Specifically, we merge traffic rule test, eye test

and photograph into one big activity. Meanwhile, we assign Cindy and Dan to this

activity as parallel resources. Elizabeth will be removed from the process. In order

words, we reduce the number of workers from $7$ to $6.$ The change can be reflected in

the following figure. Identify the bottleneck$($s$)$ of the new process.