The effective functioning of a democratic societyincluding social, business, and political interactionslargely depends on trust. Yet trust remains a fragile and elusive resource in many of the organizations that make up society's building blocks. The impact of developing trust in an organization is not just for the quality of the relationships among its employees. It is also perceived by the organization's customers and will have positive implications for the performance of the organization. Strategies thus need to be in place to govern ethics so that all actions are in line with societal expectations.

2.1 Discuss the impacts of the loss of trust in business. ( 15 )

2.2 Explain an ethics strategy you could use in the governance of ethics in an imaginary organization. ( 15)