The employees at Ice Castle Publishing are part of a high-performing team. The structures in place at the organization help all employees get their jobs done more easily. There are no unnecessary barriers that make employees' jobs more difficult. If there is a problem, Ice Castle employees feel they can respond quickly without having any roadblocks in their way. What area of the HPO SCORES model does this represent? O=Ongoing Learning C=Compelling Vision R=Relentless Focus on Customer Results E=Energizing Systems and Structures