The Essentials of Technical Communication (Tebeaux & Dragga), Oxford U. Press, Third Edition - Chapter 7

This chapter offers a comprehensive overview of tips, concerns, and issues associated with correspondence. It runs the gamut from e-mails and texts, which, according to our chapter, "constitute the majority of job-related communication" to memos and letters, which have been of perennial importance to businesses and organizations for centuries.

1) How do specific situations from human resources illustrate points in the chapter? Choose to illuminate three separate points from the chapter with specifics from this area of specialization.  

2) Pull out an additional three points (not the same as above) that are important to apply moving forward. What tips or potential issues should be taekn to heart and can be used moving forward?