The evening supervisor has recently been promoted and this is their first shift as a supervisor. They eagerly begin with a behind$-$the$-$scenes walk$-$around before going to find the report. When they arrive at the control panel, they notice the monster is not being operated, but they know this sometimes happens during shift changes. The supervisor is not able to read the report due to the lack of light in the current location and tries to activate the monster, which appears to be working properly; this confuses the supervisor.

They remember seeing another supervisor using the small light in the hydraulics area, which is activated by the safety gate, so they decide to do the same. They open the gate and reach in with the report to read it$.$ At the same time, the hydraulic monster returns to its starting position, which crushes the supervisor$$s hand. The supervisor$$s cries for help are easily mistaken by workers and visitors as part of the attraction$$s atmosphere. After several minutes, the supervisor remembers their hand$-$held radio and calls for help.

The worker, who receives the call, quickly responds by locating the injured supervisor and helps to free their hand. The shocked worker then looks for the park$$s first$-$aider, but the first$-$aider is already dealing with a minor accident. As the supervisor$$s hand is starting to swell, they ask the worker to take them to the local hospital. Once there, the supervisor finds out that some of their fingers will require amputation.

As soon as the AM is informed of the accident, they call the park CEO. The park CEO tells them to padlock the safety gate on the hydraulic monster, so that the haunted house attraction can continue to be used, and an investigation can begin in the morning. The AM padlocks the gate and places an $$out of order$$ sign on the monster$$s control panel.

Early the next morning, the park CEO asks you to carry out an accident investigation. The CEO hints that they would like the investigation to be carried out quickly. You are alarmed by this attitude and strongly argue that the investigation must be thorough. You ask why the investigation did not begin yesterday. The park CEO replies that $$health and safety is your responsibility$$ and $$you do not work evenings$.$ You also ask if anyone filled out the accident book last night, but do not receive an answer. The CEO is concerned that this accident could affect the park$$s image and ruin any chance at winning the $$Amusement Park of the Year$$ award. They joke that the Haunted House may truly be haunted because this is another injury to add to its history.

Task: Human factors and accident causation

Question

What organisational factors could have contributed to the accident? $(10)$

Note: You should support your answer, where applicable, using relevant information from the scenario.