The events

1 One morning when Alex is scheduled to do his maintenance on the ski lift before it starts operating he is busy with other jobs so he sends his trainee Afon to do the work

2 Afon does the work but because he is inexperienced he does not properly adjust the braking system on the ski lift

3 Lucas arrives to start work; he soon notices that the ski lift is not functioning properly and could be dangerous

4 Lucas contacts Avarus by phone, explains the problem and suggests the ski lift be closed until it is checked out

5 Avarus does not want to lose the income from closing the ski lift so he instructs Lucas to keep it operating until Avarus can contact Alex later in the day

6 Lucas is not happy about this but he does not want to lose his job so he follows Avarus's instructions and keeps the ski lift operating

7 Maria arrives at the ski lift and joins a queue of skiers waiting to use it

8 While Maria is waiting she sees the ski lift stop suddenly with a jerk several times then start moving again; on one occasion the jerk is so severe a skier is almost thrown out of his chair

9 Maria is worried about this but is keen to get started on a day's skiing so she boards the ski lift when her turn comes

10 The ski lift moves off but Maria soon finds she is uncomfortably seated so she unlocks the safety bar to adjust her seating position

11 About 30 seconds later the ski lift violently jerks to a stop and Maria is thrown out because her safety bar is not in place and falls to the snow covered ground

12 Maria suffers injury to her hip and leg; she incurs medical costs and has to abandon the remaining 10 days of her skiing holiday

13 Maria also has to give up a planned 10 week overseas enrolment to study ballet with a ballet school in Vienna

14 Maria wants to bring legal claims against one or more people to obtain compensation for her losses