The "Father of Scientific Management" is

A$)$ Henry Ford

B$)$ Frederick W$.$ Taylor

C$)$ W$.$ Edwards Deming

D$)$ Frank Gilbreth

E$)$ just a figure of speech, not a reference to a person

The field of operations management is shaped by advances in which of the following fields?

A$)$ chemistry and physics

B$)$ industrial engineering and management science

C$)$ biology and anatomy

D$)$ information technology

E$)$ all of the above

Which of the following is the best example of a pure service?

A$)$ counseling

B$)$ oil Change

C$)$ heart transplant

D$)$ electric $Co-Op$

E$)$ all of the above

Which of the following statements is true?

A$)$ The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.

B$)$ The origins of management by exception are generally credited to Frederick W$.$ Taylor.

C$)$ The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart.

D$)$ The origins of the scientific management movement are generally credited to Henry Ford.

E$)$ The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Which is not true regarding differences between goods and services?

A$)$ Tangible goods are generally produced and consumed simultaneously; services are not.

B$)$ Most goods are common to many customers; services are often unique to the final customer.

C$)$ Services tend to have a more inconsistent product definition than goods.

D$)$ Services tend to have higher customer interaction than goods.

E$)$ All of the above are true.

Which of the following services is least likely to be unique, i$.$e$.,$ customized to a particular individual's needs?

A$)$ dental care

B$)$ hairdressing

C$)$ legal services

D$)$ elementary education

E$)$ computer consulting

$3$