The federal government maintains a website devoted to providing information about product recalls. To complete this assignment, you will need to obtain information from this site as follows:

• Go to recalls.gov.

• Click on the Consumer Products tab at the top of the screen.

• Click on CPSC RecallsHome.

Page 252

In the Search Recalls and News Alerts search window, type Viking range recalls gas ranges, and click on the search icon.

Read the recall notice dated May 15, 2015.

Required

1. Explain why the product was recalled.

2. Who was most responsible for the problem that resulted in the recall?

3. Who will be negatively affected by the faulty product?

4. What are the external failure costs related to the faulty product? Describe the nature of these costs; you will not be able to identify dollar amounts.

5. At what point in the pre-sale process could steps have been taken to prevent the faulty product from being produced and/or sold?