The findings of Bank of Ghanas investigations into the recent past (2017-2018) banking crisis in Ghana that led to the collapse of nine (9) banks, Twenty-three (23) Financial Services institutions and one hundred and forty-seven micro Companies as well as the consolidation of seven banks revealed that (ORM) was the major cause of the crisis. To prevent similar situation occurring in future, management of Banks have been advised to adopt best practices in credit and operational risk management processes. Required:

a) As a professional credit and operational management consultant, suggest the processes banks should adopt to achieve best practices in both CRM and ORM practices. Use an appropriate diagram to illustrate your points.

b) Give five examples of operational risk.