The first item you want to highlight is your customer satisfaction record. Over the past 18 months of employment, you have worked with 30 clients, and according to the customer satisfaction surveys all clients are asked to take after their contract is completed, 26 of them rated you with the highest level of satisfaction. Use this information to find the best predicted probability of having a new client give the highest level of satisfaction.

However, having a single satisfied customer is not enough. It is very important to G & B Consulting that they maintain high ethical standards and continue to receive the highest rating from the Better Business Bureau consistently. In order to maintain this rating, the company must maintain at least 85% or higher of customers giving you high customer satisfaction ratings. Internal projections predict that G&B Consulting will serve 80 clients over the next year. If you become the project manager and use your prior record as an indicator, find the probability that 85% or more of new clients will give the highest level of customer satisfaction rating. Show all calculations and formulas used. If you use Excel for your calculations include that along with your submission. Use this information to make a convincing argument that you are a good choice for the position.

Slide 1

• Calculate the probability of getting a satisfied client based on your prior work history at G& B Consulting. Show all work.
• Explain how you found your solution.

Slide 2

• Using your prior work history, calculate the probability of getting at least 85% of clients giving you high customer satisfaction ratings.
• Explain how you found your solution.

Slide 3

• Interpret your results from slide 2 and use them to make an argument on why you would be good for the position.