The first step in developing a pro forma is to determine the ? (Ch 12) O eligibility criteria for the services to be provided. O price that can be charged for services to be provided. O volume of services that can be provided. O reimbursement rate for services to be provided. QUESTION 9 To achieve effective standardization of an organization's supplies, a lot of work is required by clinical users and purchasing agents, such as (Ch 11) O realization that standardization is not possible O evaluation of opportunities for standardization O determination of which vendor's product they want to select O commission external audit of products under consideration O implementation of the standardization O excluding managers and physicians from the vendor selection process O organization of a clinical trial or test of the product in the areas that will be using it O announcing open competition to all vendors O erasing price history for existing inventory to start fresh negotiations for potentially standardized items O Evaluation of the results of a clinical trial or test of the product