The first step in fixing a problem culture is for top management to

a) talk openly about problems in the present culture and how new behaviors will improve company performance.

b) follow with visible, forceful actions to ingrain a new set of behaviors, practices, and norms.

c) identify facets of the present culture that are conducive to good strategy execution and those that are not.

d) specify what new actions, behaviors, and work practices should be prominent in the new culture.

e) mandate that all company personnel attend culture-training programs to learn more about the new work practices.