The first two pictures are for the first problem and the second two are for the second problem.

che A number of activities that are part of a company's quality control system are listed below: Required: 1. Classify the costs associated with each of these activities into one of the following categories: prevention cost, appraisal cost. internal failure cost, or external failure cost. Prevention Appraisal Cost Cost Internal Failure External Failure Cost Cost Activities a: Product testing b. Product recalls c. Rework labor and overhead d Quality circles Downtime caused by defects Cost of field servicing Inspection of goods h Quality engineering Warranty repairs Statistical process control * Net cost of scrap Depreciation of test equipment m. Returns and allowances arising from poor quality n Disposal of production defects Technical support to suppliers p. Systems development 9 Warranty replacements Field testing at customer site 5. Quality training 2-a. Which type of costs are incurred in an effort to keep poor quality of conformance from occurring? External failure costs O Internal failure costs O Prevention costs and appraisal costs 2-b. Which type of costs are incurred because poor quality of conformance has occurred? O Internal and external failure costs O Prevention costs O Appraisal costs CI 2 Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost dato, it summarizes those costs using the four categories shown below: Prevention costs Appraisal costs Internal failure costs External failure costs Last Year This Year $ 357,000 $ 650,000 $ 445,000 $545,000 $ 790,000-$ 500.000 $1,100,eee $ 680,000 Book Required: 1. Calculate the total cost of quality last year and this year Print Last Year This Year Total cost of quality o rences 2. For last year, calculate the cost in each of the four categories as a percent of the total cost of quality (Round your answers to 1 decimal place.) Last Year % Prevention costs Appraisal costs Internal failure costs External failure costs Total percent X aw 11 3. For this year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your answers to 1 decimal place.) This Year % Prevention costs Appraisal costs Internal failure costs External failure costs Total percent % % % 4-0. Calculate the change in total cost of quality over the two-year period. Prevention and appraisal activities Internal and external failure costs The total cost of quality