The five-step decision-making process includes A. (1) Identifying the problem and uncertainties, (2) Obtaining information (3) Making predictions about the future, (4) Making decisions by choosing among alternatives, and (5) Implementing the decision evaluating performance and learning OB (1) Research and development. (2) Making decisions by choosing among alternatives (3) Production, (4) Distribution, and (5) Customer service OC. (1) Research and development, (2) Production (3) Marketing, (4) Distribution, and (5) Customer service OD. (1) Identifying the problem and uncertainties, (2) Research and development, (3) Making decisions by choosing among alternatives, and (4) Implementing the decision, evaluating performance and learning. and 5) Customer service