Question
The following alphabetically ordered list of financial and non-financial performance metrics is provided for MLC Corporation. Average customer survey rating Market share Cost of quality
The following alphabetically ordered list of financial and non-financial performance metrics is provided for MLC Corporation. Average customer survey rating Market share Cost of quality index Net income Employee turnover ratio Net profit margin Hours of in-house training per employee Number of new customers Job offer acceptance rate EPS REQUIRED: Assign the above metrics to the four Balanced Scorecard (BSC) perspectives; Financial, Customer, Internal Business Process, and Learning and Growth.
Financial?
Customer?
Internal business Process?
Learning and Growth?
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