The following are misstatements that can happen in the sales and collection cycle: 1. A data entry operator accidentally transposed a zip code in a customer's address. As a result, the bills sent to the customer are returned to the company 2. A new online ordering service was created to increase sales and customer base. However, a glitch in the software allows only existing customers to make purchases. 3. During the night, a company lost power, which inadvertently wiped all of the previous day's entries and sales from their records. The company does not regularly back up their data. 4. A computer virus scrambled some of the contact information for several customers, which resulted in packages being sent to incorrect addresses. 5. A former employee created a fictitious account for a supplier and deposited the money paid for invoices into this account. 6. A data entry operator accidentally re-entered the sales data from a previous week's sale. 7. A data entry operator attempted to change customer information; however, a glitch in the computer program deleted the customer's profile. 8. A shipment of goods was supposed to arrive pre-priced. Upon opening the shipment, the manager found that the items were not the same items listed on the invoice that came with the shipment