The following Five Rules are related to: 1) Outcome-based vs. transaction-based business model 2) Focuses on the WHAT, not the HOW 3) Clearly defined and measurable desired outcomes 4) Pricing model incentives are optimized for cost/service trade-offs 5) Insight vs. oversight governance structure Group of answer choices Successful Outsourcing Relationship Successful Supplier Interactions Successful Operation Management Successful Customer Relationship