The following information is based on a fictitious Canadian Bank (CB) and none of the numbers provided herein are real. CB assets total $46.1 billion, it has loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Canada and abroad. CBs mission is to create an exceptional customer experience by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers needs.20 Internal business process measures on CBs balanced scorecard would likely include: I. Average wait time per customer II. Training and development costs per internal employee III. Cost per customer served

Which of the are CORRECT measurements for internal business process for CB's balance scorecard?

II and III only

I and III only

I, II, and III

I and II only