The following information is for the Worldwide Auditors' Association. For the year ended November 30, 2017, the organization had set a membership goal of l100,000 members with the following anticipated results. Worldwide Auditors' Association Planned Revenues and Expenses For Year Ending November 30, 2017 ($ in thousands) Revenues $55,859.6 Expenses Salaries. 27,900.0 6,975.0 3,859.6 1,480.0 1,050.0 Other personnel costs Occupancy costs Reimbursement to local units. Other membership services Printing and paper Postage and shipping. 525.0 220.0 General and administrative.. 1,090.0 (43,099.6) Excess of revenues over expenses $12,760.0 Additional information follows: Membership dues were increased from $360 to $400 at the beginning of the year. One-year subscriptions to Worldwide Auditor were anticipated to be 2,400 units. Advertising revenue was budgeted at $320,000. Each magazine was budgeted at a cost of $36. A total of 29,000 technical reports were anticipated at an average price of $80 with average costs of $22. The budgeted one-day courses had an anticipated attendance of 33,000 with an average fee of $450. The two-day courses had an anticipated attendance of 3,000 with an average fee of $770 per person. The organization began the year with net capital assets of $88,000,000 with a planned cost of capital of 9 percent. Required a. Prepare a balanced scorecard for IAA for November 2017 with calculated key performance indicators presented in two columns for planned performance and actual performance- include key financial, customer, and operating performance indicators. b. Which of the evaluation areas you selected indicated success and which indicated failure? c. Give some explanations of the successes and failures.