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The following information shows last years quality-related costs for the Madrigal Company: Quality engineering $600,000 Inspection of and testing of incoming materials 480,000 Warranty claims

The following information shows last years quality-related costs for the Madrigal Company:

Quality engineering

$600,000

Inspection of and testing of incoming materials

480,000

Warranty claims

2,814,000

Repair costs in the field

1,020,000

Product liability lawsuits

5,400,000

Statistical process control

300,000

Research of customer needs

90,000

Product recalls

2,400,000

Maintenance of test equipment

420,000

Waste

840,000

Returned products

1,440,000

Net cost of scrap

762,000

Rework costs

1,440,000

Product quality audits

570,000

Quality training

150,000

Downtime due to defects

150,000

Process control monitoring

1,200,000

Supplier certification

108,000

Total sales for the year were $120,000,000.

Prepare a cost-of-quality report grouping costs into prevention, appraisal, internal failure and external failure. Show each cost in total and as a percentage of sales.

Type of Cost

Annual Cost

Percent of Sales

Prevention Costs

Total

Appraisal Costs

Total

Internal Failure Costs

Total

External Failure Costs

Total

Total Quality Costs

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