Question
The following information shows last years quality-related costs for the Madrigal Company: Quality engineering $600,000 Inspection of and testing of incoming materials 480,000 Warranty claims
The following information shows last years quality-related costs for the Madrigal Company:
Quality engineering | $600,000 | Inspection of and testing of incoming materials | 480,000 |
Warranty claims | 2,814,000 | Repair costs in the field | 1,020,000 |
Product liability lawsuits | 5,400,000 | Statistical process control | 300,000 |
Research of customer needs | 90,000 | Product recalls | 2,400,000 |
Maintenance of test equipment | 420,000 | Waste | 840,000 |
Returned products | 1,440,000 | Net cost of scrap | 762,000 |
Rework costs | 1,440,000 | Product quality audits | 570,000 |
Quality training | 150,000 | Downtime due to defects | 150,000 |
Process control monitoring | 1,200,000 | Supplier certification | 108,000 |
Total sales for the year were $120,000,000.
Prepare a cost-of-quality report grouping costs into prevention, appraisal, internal failure and external failure. Show each cost in total and as a percentage of sales.
Type of Cost | Annual Cost | Percent of Sales |
Prevention Costs |
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Appraisal Costs |
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Internal Failure Costs |
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External Failure Costs |
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Total |
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Total Quality Costs |
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