The following interviews were conducted prior to the start of the project to explore specific aspects of Z Cheddr business processes. The interviews with employees provide information that is representative of activities performed by all employees with the same titles. For example, the interview with Gordon, manager of the Bend store, provides information about the activities that all store managers perform. It is not suggested that these interviews provide complete information about all of Z Cheddr business processes. They are meant to provide an initial overview of the business