The following is an example of an appropriate BAR Scale for this position: Rating Possible Behavioral examples Demonstrates understanding of faculty needs and treats all faculty with high levels of sensitivity and respect Always provides satisfactory and sometimes excellent customer service Meets Expectation Responds to all faculty requests promptly Maintain's personal accountability and ownership in customer service rendered Seeks feedback from stakeholders and adjusts behavior accordingly Provides excellent service to all customers, frequently going beyond what is strictly required Keeps informed about faculty's needs and or wants and in general, anticipates customers' needs Responds to faculty requests with high degree of sensitivity and a sense of urgency Exceeds Expectation Builds close, collaborative relationships with all faculty and staff Motivates others to provide service excellence and leads by example Examines and recommends changes to processes to improve customer service Demonstrates inadequate knowledge of internal customer