The following is the as-is enrolment process:

The enrolment process starts when a student submits all the required forms and documentation to the online enrolment system. As a first step, the academic qualifications of the student are verified with an external agency, and the student is given an academic score. Then, at the closing date of applications, a selection is made of the students based on their academic merits. Then, the payment is performed followed by a visa application for international students, while in the meantime the advanced standing requests are processed. After all these steps have been completed, the student is registered for the course, and for the chosen units. At any moment students have been asking for updates on the status of their enrolment applications. At any time during the process, a student can withdraw the enrolment application for a full refund, or inquire about the status of the enrolment application. Once the payment has been processed, a visa sponsorship application is made with the immigration department of the Australian government. If there is no reply from the immigration department within 20 days, a manual inquiry is made by the professional staff1 . Once the approval has been received, the student is notified by professional staff and encouraged to lodge their visa application. After 30 days, the student is notified by an automatic system to inform UH of any status changes in the visa processing. Once the student has notified UH of the outcome, UH verifies the granted visa with the immigration department. Unfortunately, in the current situation, it has occurred that already granted visa were cancelled by the immigration department, in which case UH was notified, and provided the student with the option to withdraw the enrolment application with a certificate of acceptance, or to continue with a reduced list of units that could be taken online. If at any stage the student withdraws, UH notifies the immigration department and recommends cancellation of the granted visa. Professional staff assigns students an academic score based on several criteria, partly assisted by input of academic staff members. After the closing date of enrolment applications, the highestranking students are admitted, as many as there are places available. Payments are performed by an automated system that interacts with UHs standard payment provider. Sometimes, transactions are successfully disputed well after being approved, which voids the payment retroactively, and consequently the application or enrolment. In their initial application, students can include requests for advanced standing of particular units. For each such request, professional staff identifies the unit coordinator and forwards the request to the unit coordinator for assessment. The unit coordinator might get in touch with the student to obtain more information regarding the advanced standing request; if the student does not respond within 10 working days, the decision will be negative. On a positive decision of the unit coordinator, the decision is registered in the student progress information system. Hint: unit coordinators are academic staff.

How to make modelling guideline?

4.1 Modelling Guidelines

UHs intention is to train selected staff from each of the business areas (i.e. the faculties and divisions) at UH, so they can maintain the models that are created in this initial stage, and later on (in the long term) model and maintain their own processes themselves. The UXBPM team also require detailed modelling guidelines for their teams internal purposes. Plan and develop 2 separate modelling guidelines for (i) internal UHBPM team use and another for (ii) UHs business-area users.

1. Design each set of guidelines, explaining how the following principals were considered:

Identifying purpose of the modelling guidelines; specific to the target audience.

Decisions on what content to have within the modelling guidelines, and in what level of detail/ abstraction.

Decisions on how to communicate the modelling guidelines to its users.

Governance around the modelling guidelines. Also include any other considerations made at the design phase.

2. Develop and present the modelling guidelines as appendixes within the report in a professional manner. The intention is to be able to immediately start using them at UH.

Our role:

At present, one of the senior Business Analysts and both of the junior analysts have already been allocated to address some critical issues that emerged in the recent systems upgrade at UHs student enrolment support system. And the UXBPM team is under pressure to deliver the outcomes of a pilot project by end of August 2020, and detailed work plans for the new financial year by June 2020 as well. Given the recent systems failures of the student enrolment support system, the student enrolment process was selected as the pilot project. But the UXBPM team is aware that moving forward, a more systematic approach to prioritising the target processes for process improvement is essential, and that they will need to get the buy-in and support from the business-area heads and other employees to roll things out. This includes upskilling selected staff from the business areas to be able to accurately capture their current processes in the form of business process models, identity areas of improvement, and when possible execute process improvements with the support of the UXBPM team. Business Process Modelling is a core component in all the process improvement and analysis techniques that the UXBPM team will apply and this is where you will contribute to. In particular