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the following items in no more than 10 sentences: (2 items x 10 points) 1. Write a short essay explaining the difference between quality and

the following items in no more than 10 sentences: (2 items x 10 points) 1. Write a short essay explaining the difference between quality and total quality approach. 2. Pick one (1) quality guru and describe his contribution in achieving total quality in the workplace

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