The following list describes some common responses that you may receive from a customer, when on a collection call. Discuss (5080 words each) your tactics or verbal response for overcoming each customer statement.

1. Ill fax you a copy immediately and call you back in 10 minutes.

2. Your invoice was actually incorrect. You didnt quote our order number, thats why it hasnt been paid as yet.

3. Great, how much is the cheque for?

4. The guy you need to speak with is overseas, Im not sure when hell be back.

5. When talking to a debtor about possible legal action what would you tell them if they had a secured loan or an unsecured loan?