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The following measures belong to one of four perspectives on the balanced scorecard: Satisfaction of customer Satisfaction of employees Cycle time Product cost per unit
- The following measures belong to one of four perspectives on the balanced scorecard:
- Satisfaction of customer
- Satisfaction of employees
- Cycle time
- Product cost per unit
Required:
- Identify the perspective appropriate for each measure listed above.
- Suggest a possible strategic objective that might be associated with each measure.
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Management Accounting
Authors: Leslie G. Eldenburg, Albie Brooks, Judy Oliver, Gillian Vesty, Susan Wolcott
2nd Edition
1742166148, 978-1742166148
