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The following output is from Excel. Executives rated the service they received in a variety of industries, Airlines, Retail, Hotel, and Automotive. Using an a

The following output is from Excel. Executives rated the service they received in a variety of industries, Airlines, Retail, Hotel, and Automotive. Using an a = .01, test the claim that the executives view service quality as the same in each of these industries, against the notion that they do not.

Anova: Single Factor

SUMMARY

Groups

Count

Sum

Average

Variance

Airlines

7

365

52.14286

25.80952

Retail

6

337

56.16667

23.76667

Hotel

5

328

65.6

23.3

Automotive

5

251

50.2

7.7

ANOVA

Source of Variation

SS

df

MS

F

P-value

Between Groups

731.1791

3

243.7264

11.64423

0.000148

Within Groups

397.6905

19

20.93108

Total

1128.87

22

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