Question
The following question is of the subject Service Operations. Please advise. Supreme Stays is a renowned hospitality chain known for its exceptional customer service. The
The following question is of the subject Service Operations. Please advise.
Supreme Stays is a renowned hospitality chain known for its exceptional customer service. The management of Supreme Stays believes in the importance of service qualifiers and winners to maintain their reputation and customer satisfaction levels. To build a good reputation and gain more market Supreme Stays recently conducted survey to identify their service qualifiers and winners. Based on your knowledge, list down the possible service qualifiers and winners in hotel industry. Also evaluate and create a strategy for Supreme Stays in utilize the concept of service qualifiers and winners to enhance customer satisfaction and maintain its reputation. Provide specific strategies and examples for both service qualifiers and winners that Quality Hotel can implement.
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