The following resources are required to complete the role-play. Any supporting product or service information as determined by the assessor. Service desk or furniture applicable to the relevant workplace setting. Copies of Assessment C_Australian Consumer Law, if necessary (located in your course files). Learner instructions Your company recently changed its refund policy. Previously, refunds on products or services below the value of $100 were given automatically, without questioning reasons for the return, if the product was undamaged and not used/consumed. Refunds on products or services over the value of $100 were only given if the product was faulty or other reasons as required under Australian Consumer Law (ACL). The new policy has lowered the automatic refunds value to $50. It was implemented one month ago