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The following table explains some of the consumer guarantees applied in Australia. Drag and drop the corresponding statutory provision next to the incident explained. (These
The following table explains some of the consumer guarantees applied in Australia. Drag and drop the corresponding statutory provision next to the incident explained. (These examples are taken from the Queensland Office of Fair Tradingwebsite)
Incident | Statutory Provision |
---|---|
A consumer buys a toaster. He takes it home and unpacks it. The toaster looks fine, with no obvious scratches or marks of damage. He uses it a few times without any problems. A week later when he tries to toast some bread with it, the timer mechanism falls off and the toaster throws sparks around the kitchen. | blank |
A diver buys a watch that the business says will be suitable for diving. A couple of weeks later, the diver goes for her first dive wearing the new watch. When she surfaces, she sees that the dial has filled with water. | blank |
A consumer saw an online advertisement for a t-shirt. He liked the design and placed an order for a specific colour, but the t-shirt he received was a different colour. | blank |
A consumer goes into a retail store and is shown a vacuum cleaner on display that is being used as a demonstration model. The person working in the store demonstrates its features, including the attachments they say come with the vacuum cleaner. The consumer particularly likes the attachment they demonstrated that is designed to get pet hair out of the carpet. She places an order. When the vacuum cleaner is delivered, it is missing this attachment. | blank |
A consumer bought a new digital camera a year ago for $2,000. He drops it and it breaks. He contacts the importer and asks how to get it repaired. The importer tells him they no longer supply parts for his camera. | blank |
A customer buys a television set from an electronics shop. The shop had already used the television as security for a current loan. The lender calls in the debt and is entitled to take ownership of the television. | blank |
A consumer purchases a kitchen knife.The seller promises them that it will stay sharp for 10 years.After 5 years, the knife is no longer sharp. | blank |
A consumer hires a painter to paint her house. The painter does not remove all of the old, laking paint before applying the new paint. The new paint starts to flake after 6 months. | blank |
A sports fan buys a pay TV subscription so that she can watch an upcoming football match. She tells the sales representative that she's buying the subscription to watch the match. On the day of the match, she realises that it's on a different channel that she doesn't have access to. | blank |
A consumer hires a builder to replace some broken roof tiles.The consumer and the builder don't discuss the completion date.The builder starts the repairs but does not return for a month. | blank |
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