The four critical pieces of information required for proper customer identity verification are: 

A.) Name, date of birth, eye color, hair color 

B.) Name, physical address, blood type, occupation 

C.) Name, rank, serial number 

D.) Name, physical address, date of birth, identification number 

E.) None of the above

This is Jorge & Paula Ramirez. They are new in-office clients to H&R Block for tax preparation. Jorge has his US passport. Paula has her Mexican Matricula card and ITIN letter. They will have a refund and will want a Federal and State Refund Transfer loaded to an Emerald Card to pay for their fees. Do Jorge and Paula have sufficient identification to comply with regulations? 

Jorge does; Paula does not. 

Jorge does not; Paula does. 

Both Jorge and Paula's documents are sufficient to meet identity requirements. 

None of the above.

 

Failure to comply with H&R Block or Partner Bank policies and procedures can result in corrective action, up to termination of employment.

Yes

 No

When offering financial products to clients, you may: 

A.) Omit collecting client identification documents if they are a prior client. 

B.) Choose which clients are offered products based on your observations and experience. 

C.) Refuse to accept product applications from clients who request them. 

D.) All of the above. 

E.) None of the above.