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The General Manager of ACME Publishing House was concerned that some of his managers were making decisions based on their past experiences and personality, which

The General Manager of ACME Publishing House was concerned that some of his managers were making decisions based on their past experiences and personality, which was causing the business to lose valuable customers. Which set of characteristics influenced the manager's impression? A.The schemas B. the reality C. The perceived D. the perceiver E. the setting

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